Luna Park

FAQ

General FAQs

Each Luna Park experience is 50-60 minutes long.

Pricing information can be found here.

Reach out to us here and we’ll get back to you immediately to take care of the rest.

We will email you an invoice prior to the experience that can be paid by credit card, debit card, or bank transfer.
Yes, Luna Park does experiences for groups all over the world, however, our hosts are only fluent in English today.
Yes, Luna Park has hosted experiences for many different cultures and has many games that do not require intense familiarity with American culture.
Yes, always. If you have particular concerns please let us know in advance of the experience.
Yes, always. If you have particular concerns please let us know in advance of the experience.

No, Luna Park has our professional hosts ready to go for you and it is included in the price. Learn more about them here.

We understand that things come up. If you need to reschedule your event, please do so with 48hrs notice.

In-Game FAQs

No, Luna Park is a proprietary platform that DOES NOT happen on Zoom, Google Hangouts, or Microsoft Teams. You will be routed to your web browser to experience Luna Park – no need to download anything.
You are placed into an audio and video chat with your team. During the experience, you will always be able to hear and see your team as well as the host, but you will only be able to see the other participant’s webcams.
We will send a calendar invite to you for the time of the experience. There will be a game link in the calendar invite. Just have your participants click on the game link and they will be routed to the game through their web browser.
You can either add the participants to the calendar invite we send you with the game link, or you can create a new invitation for your participants, but be sure to copy and paste the game link into the new invitation. Without the game link, they will not be able to access Luna Park.
Once you click the game link, you will be routed to your web browser to the Luna Park virtual venue. A prompt will come up for participants to type in the name they would like to be called. You will then go into a lobby, where you can mingle with the other participants until the live host randomizes each participant into teams and the game starts.
Your web browser must allow microphone permissions VPNs and Firewalls must be deactivated< A laptop or desktop computer - we do not support mobile or tablet access today More details can be found here
Our domain and services will need to be whitelisted by your IT team or the VPN/Firewall will need to be turned off prior to the experience. For detailed instructions on how to whitelist Luna Park, please refer to our Troubleshooting VPN/Firewall page.
We will have a live support person in every Luna Park experience to help troubleshoot. Additionally, refreshing your page should solve most technical errors that could occur.

We also recommend checking out our detailed technical requirements before the event.

Before the host arrives and the games kick off, you will be placed into a lobby where you can join virtual rooms to hang out with other members of your group until you are randomized into teams.
Each Luna Park experience is 50-60 minutes long.

Pricing information can be found here.

Reach out to us here and we’ll get back to you immediately to take care of the rest.

We will email you an invoice prior to the experience that can be paid by credit card, debit card, or bank transfer.
Yes, Luna Park does experiences for groups all over the world, however, our hosts are only fluent in English today.
Yes, Luna Park has hosted experiences for many different cultures and has many games that do not require intense familiarity with American culture.
Yes, always. If you have particular concerns please let us know in advance of the experience.
Yes, always. If you have particular concerns please let us know in advance of the experience.

No, Luna Park has our professional hosts ready to go for you and it is included in the price. Learn more about them here.

We understand that things come up. If you need to reschedule your event, please do so with 48hrs notice.

Pre-Game FAQs

The teams will be randomized at the beginning of the experience. We’ve found this is the best way to encourage team building.
Roughly ten mini-games for an hourlong experience.
No, Luna Park is not just trivia. We have many different game types beyond pure trivia. More below.
Do We Get To Pick The Games We Play During The Experience?
We encourage a small prize to boost the level of excitement, but it is not required. We are happy to have the host announce that there will be a prize for the winning team.
Yes, they will be required to pick a team they want to join once entering the game venue.
That’s fine, they just won’t see the winners and they’re leaving their team with one less member.